Mercato

Messages and automations

Mercato sends the messages a store needs on its own: invoices and their reminders, receipts, gift cards (on the day chosen), booking confirmations, a subscription's card link and its "payment failed" emails. Anything more, such as a text the day before a booking, a review request after a delivery, or a note to your team when stock runs low, is a Tellagent automation started by what happens in the store.

Watch the video

Automate Your Store with Tellagent2:40 video

In Tellagent → Automations, choose a trigger from Mercato (your store):

Orders	Order placed, order paid, order shipped (with the tracking number), order refunded, checkout abandoned.
Invoices and quotes	Invoice sent, invoice paid, invoice overdue (the day after its due date; not for a subscription paid by card, which has payment failed), quote sent, quote accepted.
Subscriptions	Subscription started, renewed, payment failed (with the reason and the next try), cancelled.
Stock	Low stock: a variant drops to its Low at level. It is about the store, not a customer, so use it to notify your team.
Gift cards	Gift card purchased (the buyer is the contact, once the payment is confirmed), gift card redeemed (whoever paid with it, with what it paid and what is left). They name a card by its last 4 characters, never its code.
Bookings	Booking made, moved, cancelled. For a reminder the day before, add Wait → Until a date with `{{trigger.booking.day_before}}`, then a text or email.

Each trigger lists what it brings, such as {{trigger.order.total}} or {{trigger.invoice.pay_url}}, with the values from your store's latest one (or an example until there is one). Test runs with those values. An automation starts once for each order, invoice, booking or subscription event, however many times it is reported.